| Shipping Your total shipping charges are automatically computed during checkout, prior to the completion of your order. Your order will ship within 48 hours. We offer three shipping options: ground - 5 to 7 business days $4.95 2nd day - 2 to 3 business days $8.95 next day - next business day $21.95 Sales Tax Sales tax only applies to orders shipped to Connecticut. Need to cancel/change your order? All orders placed through the website are final once you complete the checkout process. However, we’ll do our best to accommodate you if you need to make changes. Please contact customer service as soon as possible. customerservice@gslillian.com Return & Exchange Policy If you are not satisfied with your purchase, please send the unused item in its original and unworn condition, all tickets attached and a copy of your invoice with reason for return within 14 days of receiving your item(s) for a refund. We do not reimburse shipping fees. Items received after 14 days but within 30 days are subject to a 20% restocking fee and merchandise that is found to be worn or damaged may not be refunded. Returns will not be accepted after 30 days. For your protection please obtain tracking information for your package. GS Lillian is not responsible for any lost or misdirected returns. All sale items are final sale. No returns, refunds, or exchanges on special orders. All sales on these items are final. Returns Please follow the directions stated above. Upon receiving your returned item we will send a confirmation email that your credit card has been refunded. The refund can only be issued to the card that was used to purchase, if you receive a gift, you may exchange your item for one that is of equal or greater value and we will charge you the difference. Exchanges For an exchange, please email our customer service at returns@gslillian.com to request a new color or style. Then, send back your unworn item, and we upon receiving the bag, we will charge or credit the difference in price onto your credit card. You will receive an email when your card is credited for a return. As per normal shipping protocol, it takes 3-5 days for us to process exchanges. You will receive an email when your exchange is shipped. Please send all returns and exchanges to the following address: GS Lillian 94 Sheppard St Stratford, CT 06614 Please include in your package a copy of your original receipt, and a brief note of explanation describing the reason for the return. |
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